FAQs

At ShopWonka, we curate a diverse collection of apparel from various brands and suppliers around the world. As a result, the shipping time may vary depending on the brand you purchase from. Typically, orders are delivered within 5-15 days. We strive to ensure that your items reach you in a timely manner while offering you a wide selection of high-quality products from around the globe.

Absolutely! Not only can you track the availability of out-of-stock items, but you can also opt to receive notifications when they are back in stock. Simply visit the product page of the out-of-stock item, and you'll find a "Notify Me When Back in Stock" button. Click on it, fill in your preferred contact details, and we'll notify you as soon as the item is available again. This feature ensures that you don't miss out on your desired products and helps you stay updated effortlessly.

You can reach out to our customer support team via email or contact form. Our contact information can be found on the "Contact Us" page of our website.

We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and sometimes other localized payment options depending on your region.

Absolutely. We prioritize the security of our customers' information. Our website employs industry-standard encryption protocols to ensure the confidentiality of your payment details.

Yes, you can securely save your payment information for future purchases. This option is available during the checkout process.

The price you see during checkout is the final price you'll pay, excluding any applicable taxes. We strive to be transparent about any additional fees or charges.

We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 7 days of receiving it for a refund or exchange. Please refer to our Returns Policy page for detailed information.

Initiating a return is simple and straightforward. You'll need to fill out our request refund form, providing details about the product you wish to return and the reason for the return. Additionally, if applicable, please attach any proof of damage or reasons for the return. Once you submit the form, our dedicated team will promptly review your request and contact you shortly to assist you further. This process ensures that we address your return request efficiently and provide you with the support you need.

The return shipping cost may be deducted from your refund, depending on the reason for the return. Please refer to our Returns Policy for more information on return shipping fees.

Once we receive your returned item(s), we will process your refund within 5-7 business days. The timing of the refund appearing in your account may vary depending on your brand of purchase and payment method /financial institution.